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Freshworks Authorized
Solution Partner

Strengthen your customer relations by leveraging our Freshworks on-cloud integration services.

Freshworks Authorized Solution Partner

Cloud-Based Customer Service Platform

The Freshworks omnichannel CRM suite enhances your capacity for lead and customer engagement across marketing, sales, and customer service departments. Our certified Freshworks developers can help you configure and integrate the infrastructure required to build an enduring connection with your customers.

Embrace a cloud-based omnichannel customer service platform with Freshworks modules and deliver top-notch service on the go.

Single Platform Integration
Single Platform
Integration

Integrating multiple business processes on a single, scalable platform provides a unified experience across teams and improves operational efficiency.

Single Sign-On
Single
Sign-On

Simplified access authentication with secure and safe login using single sign-on credentials facilitates unified billing and user management.

Data Security and Privacy
Data Security
and Privacy

With data centers worldwide, Freshworks' privacy-focused suite adheres to global privacy protocols including GDPR, HIPAA, SOC 1, and SOC 2.

Visibility into Customer Journey
Visibility into
Customer Journey

Seamless information flow between teams facilitated by the Freshworks suite reveals the complete picture of the customer journey from sales to support.

Automated Chatbots
Automated
Chatbots

Freshdesk chatbots with instant messaging enhance agent productivity, reduce handle time, and facilitate customer self-service.

Single Platform
Integration

Integrating multiple business processes on a single, scalable platform provides a unified experience across teams and improves operational efficiency.

Single
Sign-On

Simplified access authentication with secure and safe login using single sign-on credentials facilitates unified billing and user management.

Data Security
and Privacy

With data centers worldwide, Freshworks' privacy-focused suite adheres to global privacy protocols including GDPR, HIPAA, SOC 1, and SOC 2.

Visibility into
Customer Journey

Seamless information flow between teams facilitated by the Freshworks suite reveals the complete picture of the customer journey from sales to support.

Automated
Chatbots

Freshdesk chatbots with instant messaging enhance agent productivity, reduce handle time, and facilitate customer self-service.

Our Freshworks Services

Consulting

As your Freshworks consulting partner, we can provide expert guidance to address the requirements across the entire customer lifecycle. We can help you formulate effective customer engagement strategies and leverage the Freshworks suite to create more meaningful connections with your customers.

Customization

As your business expands and grows, unique challenges and requirements may arise. Sometimes, the default CRM features may not meet all of your needs. We can customize and scale your Freshworks CRM implementation to streamline and enhance your business processes.

Integration

Businesses rely on many different vendors for ERP, CRM, cloud management, support, single sign-on, accounting, and project management. By integrating these applications into Freshworks, you can expand the scope of your business operations. We integrate applications according to your requirements and tailor them specifically for you.

Mobility

Freshworks mobile CRM module allows you to influence a broad spectrum of sales opportunities and connect with leads on the go. You can get instant access to customer data, KPIs, product updates, and services on your mobile devices with Freshworks mobile CRM.

Data Migration

Data migration from legacy systems to newer and more advanced systems can be complex. Whether it is migration from legacy systems or customization of migration tools, our iterative process ensures the validity of migrated data. To facilitate accelerated user adoption of Freshworks, our experts will address all complexity systematically.

Consulting

As your Freshworks consulting partner, we can provide expert guidance to address the requirements across the entire customer lifecycle. We can help you formulate effective customer engagement strategies and leverage the Freshworks suite to create more meaningful connections with your customers.

Customization

As your business expands and grows, unique challenges and requirements may arise. Sometimes, the default CRM features may not meet all of your needs. We can customize and scale your Freshworks CRM implementation to streamline and enhance your business processes.

Integration

Businesses rely on many different vendors for ERP, CRM, cloud management, support, single sign-on, accounting, and project management. By integrating these applications into Freshworks, you can expand the scope of your business operations. We integrate applications according to your requirements and tailor them specifically for you.

Mobility

Freshworks mobile CRM module allows you to influence a broad spectrum of sales opportunities and connect with leads on the go. You can get instant access to customer data, KPIs, product updates, and services on your mobile devices with Freshworks mobile CRM.

Data Migration

Data migration from legacy systems to newer and more advanced systems can be complex. Whether it is migration from legacy systems or customization of migration tools, our iterative process ensures the validity of migrated data. To facilitate accelerated user adoption of Freshworks, our experts will address all complexity systematically.

The Freshworks Suite

Freshworks offers a comprehensive solution for cloud-based CRM operations. As a Freshworks partner, we assist businesses with setting up Freshworks products and integrating them with the existing applications and business processes.

Freshdesk

Freshdesk is a cloud-based helpdesk software that allows you to interact with your customers via email, social media, phone calls, and live chat. The Freshdesk omnichannel suite helps your business to streamline, automate, and deliver intuitive customer service.

Freshservice

Freshservice is an intuitive IT service management solution with operations management, asset management, and product portfolio management functions. It streamlines everyday service operations by provisioning ticketing systems, self-service portals, and mobile apps to resolve remote service requests.

Freshsales

Freshsales is a cloud-based customer relationship management (CRM) module that helps your businesses manage interactions throughout the customer lifecycle. It simplifies lead discovery, engagement, and nurturing through AI-based lead scoring and personalization.

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