IT Solutions for Hospitality

Advancements in natural language processing have led to highly intelligent conversational bots like ChatGPT. They can be trained to handle customer service, direct messaging, online chat support, and even social media interactions.

AI robots are becoming increasingly popular in front-facing customer service. They can interact with guests, check them in or out, and answer their questions. Continuous learning from such interactions improves the bots' responses.

Language-translation devices go a long way toward personalizing the experience for international guests. Instant translation devices allow seamless interaction between hotel guests and staff, preventing miscommunication.

In-house or third-party applications that facilitate frictionless booking will add to your competitive advantage. Integrating AI-based functionality into the booking process helps tailor the experience to guests' preferences.

Adopting Internet of Things (IoT) technology creates a different level of convenience and personalization. Smart hotel rooms can offer voice-controlled lighting, air conditioning, entertainment devices, and even room service ordering.

Hotels can provide guests a contactless experience using automation technologies and mobility solutions. Mobile self-service portals empower guests and improve their satisfaction due to speed, efficiency, and convenience.

Virtual hotel tours allow potential guests to explore the place before booking. Augmented reality can be used to enhance the hotel environment. For instance, hotel maps can be augmented with additional information on nearby tourist attractions.

Integrating functions such as front-desk management, reservations, housekeeping, and maintenance into a centralized system improves efficiency. PMS can also provide valuable insights for making informed decisions.

An online assessment platform integrated with an applicant tracking system can help simplify your hiring process enabling you to quickly identify the right talent and address employee shortage.

You can efficiently manage distribution strategy and cost with the help of a hotel distribution platform. It will help avoid rate discrepancies and overbooking while increasing your online visibility.

To find new customers and grow your business, you need a strong online presence. Our portfolio of digital marketing services, ranging from SEO to paid advertising, can help improve your brand’s visibility.

A reliable and efficient call accounting system can help reduce your telecommunications costs while improving guest satisfaction. Invest in one that will benefit you and your customer.

Hotels can apply predictive analytics to identify patterns in data and form valuable insights. From fraud detection to demand forecasting and personalized marketing, this technology can be useful in a variety of contexts.